Your Trust & Privacy

Privacy Policy

This Privacy Policy applies to all services and digital platforms operated by Mabel & Grace, accessible via www.mabel-grace.com. We are deeply committed to protecting your personal data and ensuring your privacy is respected in accordance with applicable privacy and data protection legislation, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

1. Information We Collect

When you browse our store, register an account, or place an order, we may collect and process the following personal information:

• Identity & Contact Data: Your full name, shipping address, billing address, email address, and phone number.

• Financial Transactions: Payment details required to process your transaction, securely handled and tokenized by our certified payment providers.

• Technical Connection Data: Your IP address, device type, operating system, and browser configuration.

• Behavioral Analytics: Information about how you navigate, search, and interact with our webshop.

2. How We Use Your Information

We process your personal data based on legitimate business interests, contractual necessity, consent, and applicable legal requirements for purposes including:

1. Processing, validating, fulfilling, and shipping your purchased orders.

2. Providing customer service, support, and handling claims or inquiries.

3. Sending necessary transactional updates, including order confirmations and shipping or tracking information.

4. Sending promotional campaigns, product updates, and marketing communications where you have provided the required consent, including in accordance with Canada's Anti-Spam Legislation (CASL), where applicable.

5. Improving and optimizing our website, product selection, customer experience, and overall store performance.

You have the right to withdraw your consent for marketing communications at any time by clicking the "unsubscribe" link included at the bottom of our marketing emails or by contacting our customer support team directly.

3. Sharing Data with Third Parties

We do not sell your personal information to third parties.

We only share information where reasonably necessary with trusted service providers that assist us in operating our business, including:

• Payment Gateway Providers: To securely process transactions, such as Shopify Payments, Stripe, or other available payment providers.

• Logistics & Courier Partners: To process, ship, and deliver your orders to the delivery address you provide.

• Analytics & Optimization Services: To analyze website performance, customer behavior, and marketing effectiveness, such as Google Analytics.

• Marketing Platforms: Where applicable and subject to your consent, information may be processed by advertising platforms such as Meta to measure campaign performance and improve advertising relevance.

Third-party providers are responsible for handling personal data in accordance with their own legal obligations, contractual requirements, and privacy policies.

Some of our logistics, software, analytics, or technology providers may operate internationally. As a result, your personal data may be processed or stored outside your country of residence, including in countries such as the United States, Canada, countries within Europe, and other international jurisdictions.

4. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• Fulfill the purposes for which it was originally collected.

• Complete and administer your orders.

• Process returns, refunds, complaints, or warranty-related matters.

• Maintain legally required financial and transaction records.

• Comply with applicable tax, accounting, regulatory, and legal obligations.

When personal data is no longer required, we may securely delete, anonymize, or otherwise remove it in accordance with applicable law.

5. Cookies

Our website uses cookies and similar technologies to operate efficiently and provide a better shopping experience.

We categorize these cookies as follows:

• Functional Cookies: Essential for technical website functionality, including cart storage, account functionality, and secure checkout.

• Analytical Cookies: Used to understand general website traffic, visitor interactions, and site performance.

• Marketing Cookies: Used to measure advertising effectiveness and, where permitted, display relevant and personalized advertisements on external platforms.

You can adjust, reject, or manage non-essential cookie permissions through our cookie consent banner or through your browser's privacy settings.

For additional information about our use of cookies, please refer to our Cookie Policy.

6. Your Privacy Rights

Depending on your location and the privacy laws applicable to you, you may have certain rights concerning your personal data.

These rights may include the right to:

1. Request access to the personal information we currently hold about you.

2. Request correction or updating of inaccurate or incomplete personal information.

3. Request deletion of personal information where legally permitted.

4. Withdraw previously provided consent to certain processing activities.

5. Object to or request restrictions on certain uses of your personal information where applicable.

6. Request further information regarding how your personal information is processed.

7. Submit a complaint to the relevant privacy or data protection authority in your jurisdiction.

Where Canadian privacy legislation applies, you may also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC).

To exercise your privacy rights or submit a data-related request, please contact our customer support team at info@mabel-grace.com.

We may need to verify your identity before processing certain privacy requests in order to protect your information from unauthorized access or disclosure.

Contact & Company Information