Returns & Refunds

Your satisfaction matters to us. If something isn't quite right, we want to make the return process as straightforward and transparent as possible.

Return Window

Returns are accepted within 30 days from the date of delivery.

Conditions for Returns

• ✔ Items must be unused, unworn, undamaged, and returned with all original packaging intact.

• ✔ Items may be carefully inspected after delivery. However, products showing signs of wear, damage, alteration, or improper handling may not be eligible for a refund.

• ✔ All returned products must be in a condition suitable for resale.

How to Start a Return

To initiate your return, please follow these steps:

1. Email us at info@mabel-grace.com within 30 days of delivery.

2. Include your order number and the reason for your return.

3. Our customer support team will respond within 2 business days with detailed return instructions and your return authorization.

Note: Please do not send your package back before receiving confirmation from our support team. This ensures your return is properly registered and can be processed correctly once received.

Return Shipping — Important Information

Mabel & Grace operates internationally using global fulfillment networks. All approved returns must be shipped to our designated international return facility located in Asia (China).

• ✔ Return shipping costs are the responsibility of the customer.

• ✔ Any applicable customs duties, export fees, postal charges, or carrier surcharges associated with the return are the responsibility of the customer.

• ✔ We cannot provide prepaid return labels or determine return shipping costs in advance, as these depend on the customer's location, chosen carrier, package dimensions, and weight.

• ✔ We strongly recommend using a trackable shipping service. Mabel & Grace cannot issue a refund for returned packages that are lost in transit before reaching our designated return facility.

We understand that international return shipping is an important consideration. Our customer support team is available to provide the correct return instructions and discuss available options before you send your return.

Refunds

Once your return has been successfully received, inspected, and approved at our designated return facility, your refund will be processed back to your original payment method.

Please allow up to 14 business days for the refund to be processed and reflected in your account, depending on your bank, card issuer, or payment provider.

You will receive a confirmation email once your refund has been issued.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at info@mabel-grace.com.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the damaged, defective, or incorrect item

Once the issue has been reviewed and approved, we will arrange an appropriate solution, which may include a replacement or full refund at no additional cost to you.

In many cases, a physical return of a damaged or incorrect item may not be required.

Contact & Company Information