TERMS AND CONDITIONS

 Mabel & Grace

These Terms and Conditions apply to all purchases made through the website of Mabel & Grace.

1. Applicability

By placing an order through our website, you agree to these Terms and Conditions. Mabel & Grace reserves the right to update these terms at any time without prior notice.

2. Product Information

We make every effort to display our products, materials, colors, and finishes as accurately as possible. However, actual colors or appearance may vary slightly due to individual screen and monitor settings. Minor typographical errors or inaccuracies are reserved. Product images are for illustrative purposes only.

3. Ordering and Payment

Orders are officially confirmed once full payment has been successfully received. We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Maestro. Available payment methods are securely displayed at checkout.

Order Cancellations: Because orders are processed through an automated fulfillment system, cancellation requests can only be accepted within 1 hour of order placement. After this 1-hour window, the order may already have entered automated processing and cannot be cancelled or modified.

Cancellation requests must be submitted in writing to our customer support team.

4. Processing and Delivery

• Processing time: 1–3 business days.

• Estimated delivery time: 10–20 business days, depending on your location.

• Fulfillment: To offer our customers a carefully curated international collection, orders may be fulfilled by our trusted international partners and shipped directly to the delivery address provided during checkout.

• Delays: Delivery may occasionally be delayed during peak holiday seasons, severe weather conditions, carrier disruptions, or local customs clearance procedures.

5. Returns, Cancellations, and Refunds

We want you to be completely satisfied with your purchase. Our return window is 30 days from the date of delivery.

• Acceptance of Delivery: As orders cannot be cancelled after the 1-hour cancellation window described in Section 3, customers are expected to accept delivery of their package upon arrival. Refused deliveries do not automatically constitute a valid return and may not be eligible for a refund unless returned in accordance with the return process described below.

• Return Process: To initiate a return, customers must first contact our customer support team to receive the correct return authorization, instructions, and documentation.

• Return Address: Please note that returns must be shipped directly to our designated central international fulfillment warehouse located in China. Returns sent without prior authorization or to any other address cannot be processed. Customers are responsible for shipping the item(s) to the designated return address supplied by our customer support team.

• Return Costs: The full cost of return shipping, including any applicable customs duties, import/export fees, or local postal charges, is the customer's responsibility. We highly recommend using a trackable shipping method, as we cannot issue refunds for returned items that are lost in transit.

• Condition: Returned items must be unused, unworn, undamaged, and returned in their original packaging.

6. Liability

Mabel & Grace is not liable for loss, theft, or damage after shipping tracking confirms successful delivery to the shipping address provided by the customer.

Customers are responsible for ensuring that all delivery details are accurate at the time of ordering. Address corrections must be reported to our customer support team as soon as possible. Once an order has entered fulfillment or shipment processing, changes to the delivery address may no longer be possible.

7. Customs, Duties, and Import Taxes

Since orders may be dispatched from our international fulfillment hubs, local import duties, customs fees, or regional taxes may apply depending on the destination country.

Where applicable, these additional charges are the responsibility of the customer unless otherwise stated during checkout. Mabel & Grace has no control over charges imposed by local customs authorities or delays caused by customs inspection procedures.

8. Intellectual Property

All content displayed on this website, including texts, product descriptions, custom graphics, branding, images, and logos, is the intellectual property of Mabel & Grace or its respective licensors and may not be reproduced, copied, distributed, or used without prior written permission.

9. Complaints and Dispute Resolution

Customer satisfaction is important to us. Complaints can be submitted in writing through our online contact form or by contacting our customer support team.

We aim to respond to complaints and provide an appropriate resolution within 5 business days.

10. Applicable Law

These Terms and Conditions are governed by the laws applicable to the business and its operations, subject to any mandatory consumer protection laws that may apply in the customer's country of residence.

Nothing in these Terms and Conditions is intended to limit or exclude any statutory consumer rights that cannot legally be limited or excluded.

Contact & Company Information